Shipping policy

Shipping Policy

Lennox Mason

Last updated: August 4, 2026

Thank you for shopping with Lennox Mason. This Shipping Policy explains how and when we process and deliver your order. By placing an order on lennoxmason.com, you agree to the terms below. This policy is part of, and should be read together with, our Terms of Service.

Free Shipping

We offer free standard shipping on every order — no minimum and no discount code required. Free shipping is applied automatically at checkout.

Order Processing

Orders are processed within 1–2 business days after they are placed. Orders placed before 6:00 PM (Arizona time) typically begin processing the same business day. Orders placed on weekends or U.S. holidays are processed the next business day.

You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once your order ships. Please allow a short period after shipment for the tracking status to update with the carrier.

Shipping Methods and Delivery Times

We ship from within the United States. Once your order has been processed, estimated delivery for standard shipping is typically 5–10 business days, depending on your location and the carrier.

All delivery times are estimates and are not guaranteed. Delivery windows shown at checkout or in emails are the carrier's best estimate and may be affected by carrier delays, high-volume periods, weather, or other factors outside our control.

Order Tracking

When your order ships, we will email you a tracking number so you can follow your package. If you have not received tracking information within a few business days of your shipping confirmation, please contact us at lennox@lennoxmason.com.

Shipping Address Accuracy

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by you. If you notice an error in your address, contact us as soon as possible at lennox@lennoxmason.com — we will do our best to update it before your order ships, but we cannot guarantee changes once an order has been processed.

If a package is returned to us because of an incorrect address, a refused delivery, or an uncollected package, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Lost, Stolen, or Damaged Packages

Title and risk of loss pass to you once your order is delivered to the carrier. If your tracking shows delivered but you cannot locate your package, we recommend checking with members of your household and neighbors and contacting the carrier directly. If your order arrives damaged, please contact us at lennox@lennoxmason.com within a reasonable time of delivery, with your order number and photos of the damage, and we will work with you to make it right.

International Shipping

If international shipping is offered at checkout for your destination, you are responsible for any customs duties, import taxes, or fees charged by the destination country, and for compliance with your local import regulations. Delivery times for international orders may be longer and are subject to customs processing.