Returns & Refund Policy

At LennoxMason, every pair is inspected before shipment to help ensure it arrives in excellent condition. Because eyewear is a personal, precision item, we maintain strict standards regarding returns and refunds. Please review this policy carefully before placing your order.

Return Eligibility

Eligible full-price items may be submitted for return within 14 days of the delivery date. Return requests made more than 14 days after delivery will not be accepted.

To request authorization for an eligible return, email lennox@lennoxmason.com with your order number and reason for the return. Do not send an item back without first receiving return authorization from LennoxMason. Unauthorized returns will not be processed or refunded.

Please note that items purchased at a sale price, reduced price, discounted price, or with a promotional code are final sale and are not eligible for return, exchange, or refund.

Sizing and Fit

The frame measurements and sizing information for each pair of sunglasses are provided on the applicable product page so customers can review the dimensions before purchasing.

Returns, exchanges, or refunds will not be accepted because of sizing, fit, width, comfort, or personal preference. Customers are responsible for reviewing the listed measurements and determining whether the sunglasses are suitable for them before placing an order.

In many cases, the fit of eyewear can be adjusted by a local optician or eyewear professional. LennoxMason is not responsible for adjustment costs or for damage caused by adjustments performed by the customer or a third party.

Condition Requirements

To qualify for a return when returns are otherwise permitted under this policy, the sunglasses must be:

• Unworn and unused, with no signs of wear on the frames or lenses

• Free from scratches, smudges, fingerprints, dust, makeup, skin oils, or other residue

• Returned with all original packaging, protective case, cleaning cloth, tags, and accessories

• Accompanied by valid proof of purchase

Briefly trying on the sunglasses is acceptable. However, any pair showing signs of use beyond a reasonable try-on will not qualify for a return.

Items returned scratched, worn, dirty, damaged, altered, or missing any original packaging or accessories will be rejected. Rejected items may be returned to the customer at the customer’s expense, and no refund will be issued.

Final Sale — Non-Returnable Items

The following purchases are final sale and cannot be returned, exchanged, or refunded:

• Any item purchased at a sale price, reduced price, promotional price, or discounted price

• Any purchase made using a promotional, discount, or coupon code

• Any item labeled “Final Sale” or “Clearance”

• Returns requested because of sizing, fit, width, comfort, or personal preference

• Sunglasses that have been worn, scratched, adjusted, altered, or damaged after delivery

• Orders missing original packaging, the protective case, cleaning cloth, tags, or accessories

An item does not need to be specifically labeled “Final Sale” to be considered final sale when it is purchased below its stated regular or original price.

Because LennoxMason sunglasses are currently offered at reduced sale prices, all sunglasses purchased at those advertised sale prices are final sale.

This final-sale policy does not limit the customer’s ability to report an item that arrived damaged, defective, or incorrect, as described below.

Prescription (Custom-Made) Orders

Prescription eyewear is custom-made to the specific prescription each customer submits at checkout. Because these lenses are produced individually for you and cannot be resold or reused, all prescription orders are final sale and are not eligible for return, exchange, or refund.

By placing a prescription order, you confirm that the prescription details you entered (including SPH, CYL, Axis, and PD values) are complete, accurate, and taken from a valid prescription issued by a licensed eye care professional. LennoxMason is not responsible for outcomes caused by an incorrect or incomplete prescription, an incorrect PD, or an expired prescription provided by the customer.

The only exceptions are a verified manufacturing defect, lenses that do not match the prescription submitted, or an incorrect item shipped. To request a review, contact lennox@lennoxmason.com within 48 hours of delivery with your order number, a description of the issue, and clear photographs of the sunglasses and the shipping packaging. Verified errors on our part will be remade or refunded at no additional cost.

This coverage does not apply to dissatisfaction with appearance, comfort, fit, an adjustment period, or a change of prescription after the order is placed. It also does not cover scratches, accidental damage, or normal wear and tear.

Return Shipping

Customers are responsible for all return shipping costs for eligible returns. LennoxMason does not provide prepaid return shipping labels. Original shipping charges are non-refundable.

Because eyewear is fragile, customers should use a tracked shipping method and package the sunglasses securely. LennoxMason is not responsible for returns that are lost, stolen, misdirected, or damaged during return transit.

A refund cannot be issued for an item that LennoxMason does not receive or that arrives damaged because of inadequate return packaging.

Refunds

After an eligible return is received and inspected, LennoxMason will notify the customer whether the return has been approved or rejected.

Approved refunds will be issued to the original payment method. Depending on the customer’s bank or card provider, the refund may take 5–10 business days to appear after it has been processed.

LennoxMason reserves the right to refuse a refund when a return does not comply with this policy. When legally permitted, LennoxMason may also deduct an amount from the refund if an eligible item is returned in reduced condition or without its original accessories or packaging.

Exchanges

LennoxMason does not offer direct exchanges.

For an item that is eligible for return under this policy, the customer may complete the authorized return process and place a separate order for a different style or color.

Final-sale purchases and returns requested because of sizing or fit are not eligible for exchange.

Damaged, Defective, or Incorrect Items

LennoxMason stands behind the quality of its products. If your sunglasses arrive damaged or defective, or if you receive the wrong item, contact lennox@lennoxmason.com within 48 hours of delivery.

Your message must include:

• Your order number

• A description of the issue

• Clear photographs of the sunglasses

• Clear photographs of the shipping packaging

Verified damaged, defective, or incorrect items may be replaced or refunded at no additional cost to the customer.

Claims submitted more than 48 hours after delivery or without sufficient photographic evidence may not be accepted.

This coverage applies only to verified manufacturing defects, shipping damage, or fulfillment errors. It does not cover scratches, accidental damage, improper handling, normal wear and tear, sizing or fit concerns, or damage caused by adjustments, modifications, or repairs performed after delivery.

Shipping Times

LennoxMason eyewear ships directly from our fulfillment partners. Estimated delivery times generally range from 4–21 business days.

Occasional delays may occur. Longer-than-average shipping times within this delivery range are not grounds for cancellation, return, or refund.

If an order has not arrived within 30 days of the order date, contact lennox@lennoxmason.com so our team can investigate the shipment.

Order Cancellations

Orders may only be cancelled within 12 hours of purchase because orders are submitted for fulfillment quickly.

After the 12-hour cancellation period has passed, an order cannot be cancelled, changed, or modified.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

LennoxMason is not responsible for an order that is delivered, returned, delayed, or lost because the customer provided an incorrect or incomplete address.

Orders lost or undeliverable because of an incorrect or incomplete address provided by the customer are not eligible for a refund or free replacement. Additional shipping charges may apply if the order is returned and the customer requests reshipment.

Contact Us

For questions regarding this Returns & Refund Policy, contact:

lennox@lennoxmason.com

Our team generally responds within 1–2 business days.

By placing an order with LennoxMason, you acknowledge that you have reviewed and agreed to this Returns & Refund Policy, including the sizing, fit, and final-sale terms.