Free shipping, always.

Free shipping, always

Every order ships free within the United States. No minimum, no code needed.

Processing

We get your order ready within 1–2 business days. Orders placed before 6:00 PM Arizona time usually start the same business day. Orders placed on weekends or US holidays start the next business day.

Delivery

Once your order ships, delivery usually takes 5–10 business days. During busy periods, or for some styles, it can take up to 21 business days. All delivery times are estimates from the carrier and can be affected by weather, high volume or other things outside our control.

We currently ship to addresses in the United States only.

Tracking

You'll get an order confirmation email when you order, and a shipping email with your tracking number once it's on the way. Tracking can take a little while to update after it ships. You can check your order anytime on our Track your order page.

Cancellations and changes

Orders can be cancelled or changed within 12 hours of purchase. After that, your order is already being prepared and can't be changed.

Your address

Please check your shipping address carefully at checkout. If you spot a mistake, email us straight away and we'll do our best to fix it before it ships. We can't be responsible for orders sent to an incorrect or incomplete address. If a package comes back to us because of the address, a refused delivery or an uncollected parcel, we'll get in touch to send it again, and reshipping charges may apply.

Delayed, lost or damaged

If your order hasn't arrived within 30 days of ordering, email us and we'll look into it with the carrier.

If tracking says delivered but you can't find it, check with your household and neighbours, then contact the carrier. If it still hasn't turned up, let us know and we'll help.

If your order arrives damaged or isn't what you ordered, email us within 48 hours of delivery with your order number and photos of the frames and the packaging. We'll replace or refund it at no cost.

Returns

You have 30 days from delivery to return or exchange. See our Returns page for details.

Questions

Email lennox@lennoxmason.com. We usually reply within 1–2 business days.