Start a return.

30 days to fall in love

If your frames aren't right, you have 30 days from delivery to send them back. That includes sizing, fit, or simply changing your mind.

Orders placed before November 2, 2026

This policy applies to orders placed on or after November 2, 2026. Orders placed before that date are covered by the return policy in effect when they were placed: returns within 14 days of delivery, with return shipping paid by the customer. Free exchanges, the $10 return shipping option and the Keep them credit don't apply to those orders. Damaged or wrong items are covered for every order, as described below.

Your options

• Exchange: free, once per order. Swap for another style or colour of equal value and we'll cover the shipping. If the new pair costs more, you pay the difference. Any further exchanges on the same order have a $10 return shipping fee.
• Refund: $10 return shipping fee. We refund the amount you paid for the pair to your original payment method, minus $10 for return shipping.
• Keep them: $20 credit. Not quite you? Keep them, pass them on to a friend they'd suit better, and take $20 in store credit toward your next pair. No shipping back and forth. One keep-them credit per customer, on full-price orders.

Condition

Trying them on is completely fine. To be returned or exchanged, your order must come back exactly as it arrived:

• Frames unworn, with no scratches, marks, fingerprints, makeup or residue on the frames or lenses
• All original packaging kept and undamaged: the shipping box, the linen box and any inserts
• Every accessory included: the case, the cleaning cloth, the keychain or collectible, and any cards
• All tags, stickers and protective film still attached

Returns that are worn, damaged, or missing any packaging, accessories or labels can't be accepted, and we'll send them back to you at your cost.

Offers and bundles

Orders that used a discount code or offer can be returned. Each pair is refunded at the price you actually paid for it. Items marked Final Sale can't be returned or exchanged.

Prescription frames

Prescription lenses are made just for you, so prescription orders are final sale. By placing a prescription order, you confirm the prescription details you entered are complete, accurate and from a valid prescription. If there's a manufacturing defect, the lenses don't match the prescription you gave us, or we sent the wrong item, contact us within 48 hours of delivery with your order number and photos. We'll remake or refund it.

Damaged or wrong item

If your order arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with your order number and photos of the frames and the packaging. We'll replace or refund it at no cost. This doesn't cover scratches, accidental damage or normal wear after delivery.

How to start a return or exchange

Fill in the return form on our Returns page, or email lennox@lennoxmason.com with your order number. We'll reply within 1–2 business days with your return authorisation and instructions. Please don't send anything back before you hear from us, because returns without authorisation can't be processed. Please pack your frames securely and use a tracked shipping method.

Refund timing

Once your return arrives and is checked, refunds take 5–10 business days to appear, depending on your bank or card provider. Original shipping charges aren't refunded.

Orders and shipping

Orders can be cancelled within 12 hours of purchase. Delivery usually takes 5–10 business days after your order ships, and up to 21 business days in busy periods. If your order hasn't arrived within 30 days of ordering, contact us and we'll look into it. Please double-check your shipping address at checkout, as we can't be responsible for orders sent to an incorrect address.

Questions

Email lennox@lennoxmason.com. We usually reply within 1–2 business days.